Privacy Policy

Last updated: August 27, 2026

1. Information We Collect

Depending on the Services you use, we may collect:

• Account and profile information: name, username, email address, phone number, account status, preferences, and information you provide when registering or managing your account.
• Identity and verification information: information reasonably required for identity, KYC, fraud-prevention, age, security, or regulatory checks where a particular feature requires it.
• Transaction and service information: orders, purchases, payments, wallet activity, transaction references, recipients or beneficiaries, refunds, service history, and transaction status where those features are available.
• Payment information: information required to process payments. Payment processors and financial-service partners may process additional information under their own privacy notices.
• Technical and usage information: IP address, browser/device information, logs, timestamps, session information, security events, and interactions with the Services.
• Support communications: messages, complaints, requests, feedback, and information you provide when contacting us.

Please do not send passwords, PINs, OTPs, API keys, or other authentication secrets through email or support requests.

2. How We Use Your Information

We may use personal information to:

• create, authenticate, maintain, and secure your account;
• provide and operate the Services you request;
• process orders, purchases, payments, refunds, or other transactions where offered;
• perform identity verification, security, risk, and fraud-prevention checks where applicable;
• send service notices, transaction updates, security alerts, and support responses;
• troubleshoot, maintain, monitor, analyse, and improve the Services;
• enforce our Terms of Service and protect users, Lantarki, and third parties;
• comply with applicable law, lawful requests, accounting, tax, dispute, and record-keeping obligations.

3. Legal Bases for Processing

Where applicable under the Nigeria Data Protection Act 2023 and other relevant laws, we process personal information on one or more lawful bases, including performance of a contract with you, compliance with legal obligations, your consent, and legitimate interests such as operating and securing the Services, preventing fraud, and improving our products. Where processing relies on consent, you may withdraw that consent subject to applicable law and any other lawful basis for continued processing.

4. How We Share Information

We do not sell your personal information. We may share information where reasonably necessary with:

• hosting, infrastructure, communications, analytics, security, and support providers that help us operate the Services;
• payment, banking, identity/KYC, delivery, telecom, or other transaction/service providers where needed to complete a feature or service you request;
• professional advisers, auditors, insurers, and fraud/security providers where reasonably necessary;
• government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law;
• a successor or transaction counterparty in connection with a merger, acquisition, restructuring, financing, or transfer of all or part of the business, subject to appropriate safeguards.

Third-party services may have their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies to keep you signed in, protect sessions, remember preferences, prevent abuse, and support site functionality. If we introduce non-essential analytics or advertising technologies, we will provide appropriate notice and choices where required.

6. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. No internet, transmission, or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, resolve disputes, prevent fraud, enforce agreements, maintain security, and satisfy legal, tax, accounting, financial, or regulatory requirements.

After account deletion, information that is not required to be retained will be deleted, anonymised, or otherwise made inaccessible within a reasonable period. Certain transaction, verification, fraud-prevention, audit, dispute, and regulatory records may be retained for the period required or permitted by applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, and information about how your personal data is processed. You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

We may need to verify your identity before fulfilling a privacy request.

9. Account and Data Deletion

You may request permanent deletion of your Lantarki account by visiting our Account Deletion page or contacting us at support@lantarki.com.

Deletion requests are subject to reasonable identity verification and any legal or regulatory retention requirements.

10. Children's Privacy

The Services are not intended for children below the minimum age permitted to independently consent to the processing of their personal information under applicable law. If we learn that personal information was collected from a child in circumstances requiring parental or guardian consent and such consent was not obtained, we will take appropriate steps to delete or otherwise lawfully handle the information.

11. International Data Transfers

Some service providers may process information outside Nigeria. Where applicable, we take reasonable steps to ensure that cross-border transfers are made in accordance with applicable data-protection requirements and appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, providers, technology, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the Services where appropriate.

13. Contact Us

For privacy questions, requests, or complaints:

Lantarki
Email: support@lantarki.com
Website: https://lantarki.com/